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Sean M. Lyden

New Developments to Watch in Telematics

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The fleet telematics industry has come a long way since 2000, when Geotab’s (www.geotab.com) executive vice president of sales and marketing, Colin Sutherland, joined the Ontario, Canada-based telematics company.

“Back then, [telematics] was all about collecting data on board the vehicle itself and, in many cases, having to manually transfer that data to a computing environment using [thumb drives],” Sutherland said.

But with today's telematics, vehicles can automatically transmit real-time location and operational data to the cloud at a significantly lower cost. And as wireless technology has gotten faster and cheaper, telematics capabilities have expanded considerably to include onboard cameras, workforce management systems and machine learning to generate more comprehensive and useful reports.

So, what’s on the horizon? What new developments in telematics should you keep your eye on in the next 12 months?

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Sean M. Lyden

Flattening the Curve? The State of Transportation Electrification During a Pandemic

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A perfect storm of geopolitical forces flooding the world’s oil supply and COVID-19 causing global governments to temporarily shut down their economies has precipitated a steep drop in gasoline and diesel prices in recent weeks.

So, what does this mean for the electric vehicle market?

After all, conventional wisdom says that cheap gas will put the brakes on the demand for alternative fuels, including electricity.

But Karl Popham, manager of electric vehicles and emerging technologies at Austin Energy, a public power utility and a department of The City of Austin, Texas, believes that demand for electrified transportation likely will continue to grow despite oil prices at historic lows.

Why? Popham points to four trends.

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Sean M. Lyden

Shop Talk: Developing Your Continuity of Operations Plan in a COVID-19 World

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If you were to lose one-third of your workforce in the fleet department at any given time due to COVID-19, what would your continuity of operations plan look like? What adjustments would you make?

Dale Collins, fleet services supervisor at Fairfax Water, which serves nearly 2 million customers in Northern Virginia, began posing these "wargaming" questions with his team in early March when it became clear that the pandemic presented a significant health risk to employees, especially the shop technicians who needed to be on-site to help keep the fleet running.

So, what changes have Collins and his team made as part of the water utility’s continuity of operations plan to ensure employee safety while maintaining high service levels for customers?

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Sean M. Lyden

Becoming a Steady, Highly Effective Leader in Uncertain Times

In his “Meditations” nearly 2,000 years ago, Roman Emperor Marcus Aurelius gave us a powerful picture of what it looks like to be a leader during a crisis. He wrote, “To be like the rock that the waves keep crashing over. It stands unmoved and the raging of the sea falls still around it.”

As a fleet leader, you’re grappling with the effects of a global pandemic crashing over you and your organization. How do you stay calm and be that rock of stability and confidence so that you can effectively lead your team through the rough seas of these uncertain times?

Over the years in my career as a professional writer, business owner and leader, I’ve encountered more crises than I’d care to admit. But it’s because of those challenges that I’ve been able to develop a mental framework that helps me keep my head together – to think clearly and lead effectively in the face of uncertainty.

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Sean M. Lyden

What’s New in Truck and Van Upfits for 2020?

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The industry’s leading body manufacturers and upfitters in the truck and van sector are developing new products that equip your crews to get more work done in less time and with less strain.

Some companies are incorporating lighter-weight materials in their product designs so that you can increase a truck’s payload without bumping up to a larger vehicle. Others are adding more versatile tool storage options to enhance accessibility and improve ergonomics – to offer a safer work environment for your crews.

So, who are these truck and van equipment providers and what are some of the products and design enhancements they’ve brought to market recently to help you achieve your fleet objectives? Here are eight new developments to watch.

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Sean M. Lyden

Women in Utility Fleet: Mariela Perez

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In 2016, when Mariela Perez and her husband visited the exhibits while attending a national fleet managers conference, very few equipment vendors knew who she was: the head of the fleet department at Duke Energy, one of the largest electric utilities in the U.S.

So, you can imagine the awkward surprise for many of those exhibitors.

“My husband also works at Duke, as the general manager of distribution in Florida,” Perez said. “And since many of the attendees bring their spouses, and I wasn’t wearing a Duke shirt, [the vendors] assumed my husband was the fleet manager.”

Sales reps would look past Perez and approach her husband: “What can we do to earn your business?”

“My husband would say, ‘Talk to her,’ pointing to me,” Perez said. “‘Why would we want to talk to your spouse?’ He’s like, ‘Well, because she’s the general manager of the Duke Energy fleet.’”

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Sean M. Lyden

Leadership Strategies: Creating the Connections that Produce High-Performing Teams

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If you’re like many utility fleet leaders right now, you’re bracing for a significant brain drain in your organization as experienced technicians and other key people in the fleet department get ready to retire in the next few years, with fewer younger workers in the pipeline to take their place.

So, how can you get a leg up when competing for top talent to eventually replace your veteran workers? And how can you create a culture that makes the fleet department – and the company as a whole – a more attractive place for employees to work, learn and grow?

Become a Connector manager.

That’s the big idea from the book “The Connector Manager: Why Some Leaders Build Exceptional Talent – and Others Don’t,” based on a study of about 10,000 managers and employees by the research and advisory firm Gartner Inc.

UFP recently spoke with Sari Wilde, the book’s co-author and managing vice president at Gartner, where she advises executives at hundreds of Fortune 500 companies on their leadership and talent management practices.

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Sean M. Lyden

Shop Talk: Creating Consistency for Dielectric Inspections Across a Global Enterprise

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As a utility fleet professional, you’re well-versed in ANSI’s requirement for annual dielectric inspections on aerial equipment to verify the nonconductivity of electricity through the boom. These inspections help you and your team identify and fix potential issues before they can cause injury or downtime.

But if you have bucket trucks, digger derricks and other aerial equipment spread across several locations and regions, how do you ensure those critical inspections are getting done on time, according to the right standards and at the best possible price?

That’s the challenge John Adkisson confronted in April 2019 when he became the director of fleet services at Asplundh Tree Expert LLC, the Willow Grove, Pennsylvania-based company that provides vegetation management and utility infrastructure services to utilities and municipalities throughout the U.S., Canada, Australia and New Zealand.

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Sean M. Lyden

Building – and Maintaining – a Strong Professional Network

A common trait I’ve seen in interviewing numerous successful fleet professionals over the years is that they’ve all learned how to cultivate a strong network.

Relationship-building is a critical skill for professional success because you never know when you’ll need to call on someone to help you get out of a jam, make an important connection for you, or expedite delivery of equipment or gear.

And the stronger and bigger your network, the more valuable you’ll become in your career.

But how can you keep in touch with people more efficiently and effectively, without consuming too much of your time or inconveniencing the other person?

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Sean M. Lyden

Women in Utility Fleet: Michele Davis

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Michele Davis has loved cars for as long as she can remember.

So, when her father bought her a 1968 Chevy Camaro for her 16th birthday, “I lost my mind,” she recalled. “I didn't expect anything like that. I mean, I just wanted a car to drive to school, go to work, see all my friends. But my dad said, ‘Well, I know how much you love cars, and I know you'll appreciate this more than your younger sister will when she turns 16.’”

Today, Davis still owns that Camaro. And she has become a successful leader in a career that taps into her lifelong passion for all things automotive. She’s the fleet manager at Washington Gas, a natural gas service provider headquartered in the District of Columbia, where she manages about 1,200 fleet assets and 30 employees.

But it took a long and winding road for Davis to discover that she could build a career around her favorite pastime.

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Sean M. Lyden

Driverless Vehicles are Closer Than They Appear

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You know the label on a vehicle’s sideview mirror that reads, “Objects in mirror are closer than they appear”?

Perhaps something similar could be said about autonomous vehicles (AVs): They’re closer than we expect.

Now, most industry experts agree that full SAE Level 5 driverless vehicles – which can drive themselves anywhere, at any speed, under any conditions – are more than a decade away. So, from a robots-ruling-the-road perspective, AVs appear to be far out.

But when you look at just one step down on the SAE scale, to Level 4, where vehicles can operate without a human driver but within particular limitations – such as geofenced areas, weather conditions and speed – those AVs are much closer to making an impact. In fact, Level-4-capable vehicles are already starting to operate on public roads in a growing number of U.S. cities.

Take, for example, the Beep (www.go-beep.com) autonomous shuttle program that launched with two vehicles in September in Lake Nona, Florida, a fast-growing master-planned community in southeast Orlando.

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Sean M. Lyden

3 Pitfalls to Avoid When Purchasing Automotive Lifts for Your Garage

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When operating heavy lifting equipment, like forklifts and cranes, there should be no one underneath the lifted load.

But there is one exception to that rule: automotive lifts.

“The automotive lift industry is the only one where operators are encouraged to go underneath a lifted load,” said R.W. “Bob” O’Gorman, president of the Automotive Lift Institute (www.autolift.org), a trade association of North American-based lift manufacturers that promotes the safe design, construction, installation, service, inspection and use of automotive lifts.

"For every other type of lifting equipment out there, the message is clear: 'Don't do it. Don't get under that load.' But in the automotive lift industry, the message is, 'Go forth and perform your job with 10,000 to 50,000 pounds above you,'" O’Gorman said. "That's why choosing the proper lift is so important – so that operators can feel comfortable in performing their jobs under such capacities."

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Sean M. Lyden

Never Split the Difference

Negotiation is a significant part of your job as a fleet professional. You have to negotiate new supplier contracts, the fleet budget with senior management and job offers with top talent.

So, if you haven’t read “Never Split the Difference: Negotiating as if Your Life Depended on It” by former FBI hostage negotiator Chris Voss, I recommend it.

I first listened to the book on Audible and got so much out of it that I bought the hard copy for a deeper dive. Here are my three biggest takeaways.

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Sean M. Lyden

Fairfax Water: Overhauling Crew Truck Specs to Improve Safety and Productivity

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In his classic bestseller, “Thriving on Chaos,” management expert Tom Peters put it best when he wrote, “Excellent firms don’t believe in excellence – only in constant improvement and constant change.”

Perhaps the same could be said about excellent fleets, where you never ultimately arrive at a destination called “excellence.” Instead, you remain on a journey of continuous improvement, making changes along the way to produce better results for your customers and the company.

This philosophy of constant improvement is what has driven Dale Collins, fleet services supervisor at Fairfax Water in Virginia, and his team to make significant changes with their new generation of crew trucks – to increase storage capacity, improve safety, boost productivity and reduce operational costs.

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Sean M. Lyden

Recruiting for Fleet in a Tight Labor Market

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Ask utility fleet professionals about their biggest challenge, and many will say that it’s recruiting – and keeping – good, young mechanics.

That's because you have to compete with OEMs, local truck centers and other types of fleets for access to a shrinking pool of highly skilled mechanics.

So, how do you gain an edge in attracting top talent in a tight labor market?

Tell the best story.

That’s the advice from Paul Smith (http://leadwithastory.com), the bestselling author of several books on business storytelling, including his latest, “The 10 Stories Great Leaders Tell.” The 10th story deals specifically with recruiting.

UFP recently caught up with Smith to get his take on how fleet managers can use stories to attract the best technicians. Here’s an edited version of our conversation.

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Sean M. Lyden

What are Your Stories? Share Them.

A couple of months ago, Dale Collins, the fleet services supervisor at Fairfax Water in Virginia, emailed me about four new crew trucks he had ordered. He and his team were proud of the final product – and of the nearly three-year process they went through to get the spec right.

Collins thought there might be a story to tell to UFP readers, but he wasn’t sure what that story would be or look like. He reached out to me anyway. And I’m glad he did.

That’s because I’m always on the hunt for real-world fleet stories that can inform, educate and inspire you to do more, be more and achieve more in your career.

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Sean M. Lyden

Women in Utility Fleet: Holly Giffrow-Bos

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In 2006, when Holly Giffrow-Bos applied for the open fleet position at East Central Energy in Braham, Minnesota, she wasn’t exactly sure what she was getting into.

“Automotive is what I knew, but I really didn’t know what fleet was all about because it’s a completely different animal than the retail automotive business,” she said.

Giffrow-Bos knew the automotive business because she worked in dealerships for nearly two decades. She started in the accounting department at a small Ford dealership in Cambridge, Minnesota, after graduating high school. About a year later, she moved to Northern California, where she took a job at another Ford dealership, starting at the service department appointment desk.

“And then I just became a sponge,” Giffrow-Bos said. By the time she left that company in 2004, after about 14 years, she had worked her way up to fixed operations manager for the company’s two dealerships.

Today, Giffrow-Bos is the fleet supervisor at East Central Energy, overseeing about 200 fleet assets and four technicians.

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Sean M. Lyden

The State of Drones in the North American Utility Market

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Line inspections using helicopters cost about $1,500 per mile compared to around $200 per mile with a drone. That nearly 90% reduction presents a compelling business case for utility companies to use drones, while also being able to improve safety by putting fewer lineworkers and helicopter pilots in harm’s way.

But drone sales in the North American utility market are still meager, projected to reach only about $1.5 million in 2019. Yet that number is expected to grow by nearly 18 times – to $26 million – by 2026, as U.S. regulations ease and drone technology improves, according to Michael Hartnack, a research analyst for Navigant Research covering drones and robotics for transmission and distribution operations worldwide. (For Navigant's full market report, visit www.navigantresearch.com/reports/drones-and-robotics-for-transmission-and-distribution-operations.)

These numbers represent hardware sales only and not revenue from ancillary drone services – such as piloting, training, software development, data analytics, artificial intelligence, cybersecurity and other support offerings – which will make the overall U.S. utility drone market significantly bigger, Hartnack said.

So, what exactly is the state of drones in the North American utility sector today? What’s holding back widespread adoption of drones? And what are the future possibilities?

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Sean M. Lyden

How to Get Buy-In on Your New Fleet Initiative

You’re planning to roll out a new telematics deployment or ask senior management for a bigger budget, expecting to encounter some resistance. How do you position your proposal to get buy-in from stakeholders?

The ancient Greek philosopher Aristotle offered insight into this topic with his work “The Art of Rhetoric,” which was published about 2,400 years ago. He introduced the three elements of influence that still serve as the foundation for effective leadership communications today.

The big takeaway from “The Art of Rhetoric” is that if you overlook any of the three elements when crafting and presenting your proposal, you’ll stack the odds against you being able to win over your audience.

What are those three elements?

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Sean M. Lyden

Lessons Learned from a Telematics Deployment

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Cut fuel costs, promote safer driving behaviors and improve storm response – these are just a few examples of how fleet telematics that captures and tracks vehicle data can help you run your department more effectively.

But deploying telematics across hundreds or even thousands of fleet assets can be a daunting task if you don’t know what to expect.

UFP spoke with Paul Jefferson, fleet manager at Oklahoma City-based Oklahoma Gas & Electric, who oversees about 2,000 fleet assets, to learn about the utility's experience with telematics.

Jefferson and his team began working with the benchmarking and telematics provider Utilimarc (https://utilimarc.com) in 2015 with a pilot program that included 30 vehicles. To date, the company has installed telematics on about 1,200 vehicles.

What advice does Jefferson have for other utility fleet professionals when it comes to a telematics deployment? Here are five tips.

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