Special Focus

The fleet telematics industry has come a long way since 2000, when Geotab’s (www.geotab.com) executive vice president of sales and marketing, Colin Sutherland, joined the Ontario, Canada-based telematics company.

“Back then, [telematics] was all about collecting data on board the vehicle itself and, in many cases, having to manually transfer that data to a computing environment using [thumb drives],” Sutherland said.

But with today's telematics, vehicles can automatically transmit real-time location and operational data to the cloud at a significantly lower cost. And as wireless technology has gotten faster and cheaper, telematics capabilities have expanded considerably to include onboard cameras, workforce management systems and machine learning to generate more comprehensive and useful reports.

So, what’s on the horizon? What new developments in telematics should you keep your eye on in the next 12 months?

The industry’s leading body manufacturers and upfitters in the truck and van sector are developing new products that equip your crews to get more work done in less time and with less strain.

Some companies are incorporating lighter-weight materials in their product designs so that you can increase a truck’s payload without bumping up to a larger vehicle. Others are adding more versatile tool storage options to enhance accessibility and improve ergonomics – to offer a safer work environment for your crews.

So, who are these truck and van equipment providers and what are some of the products and design enhancements they’ve brought to market recently to help you achieve your fleet objectives? Here are eight new developments to watch.

You know the label on a vehicle’s sideview mirror that reads, “Objects in mirror are closer than they appear”?

Perhaps something similar could be said about autonomous vehicles (AVs): They’re closer than we expect.

Now, most industry experts agree that full SAE Level 5 driverless vehicles – which can drive themselves anywhere, at any speed, under any conditions – are more than a decade away. So, from a robots-ruling-the-road perspective, AVs appear to be far out.

But when you look at just one step down on the SAE scale, to Level 4, where vehicles can operate without a human driver but within particular limitations – such as geofenced areas, weather conditions and speed – those AVs are much closer to making an impact. In fact, Level-4-capable vehicles are already starting to operate on public roads in a growing number of U.S. cities.

Take, for example, the Beep (www.go-beep.com) autonomous shuttle program that launched with two vehicles in September in Lake Nona, Florida, a fast-growing master-planned community in southeast Orlando.

Knowing bucket capacity and understanding how to read a jib load chart are two critical elements of aerial device operation. While both tasks are fairly straightforward, it is crucial to stay within the allowable capacity of the unit. The platform capacity and material-handling capacity provided by the manufacturer are not recommendations – they are absolute maximum capacities that ensure the machine is not overloaded. Overloading equipment can result in overturning or boom failure. Equipment damage also may occur, resulting in costly repairs and a shortened usable life for the aerial device.

A fully equipped lineworker with PPE plus tools and materials for typical line maintenance can quickly add up to 700 pounds or more for distribution work, and upward of 1,000 pounds for transmission work. Bucket capacity is identified on the ID plate and inside of the basket on most aerial devices. In addition, be aware of dual-rated buckets with different capacities based on configuration and use as a material handler; these types of buckets are available from some manufacturers. Before climbing in, lineworkers should verify that their weight – in addition to the platform liner, if used, and all of their tools and equipment – doesn’t exceed the bucket’s capacity.

Digger derricks are among the most versatile tools on a utility line construction project. They are built to tackle a myriad of tasks, from digging holes and lifting and setting poles to turning in screw anchors, putting lineworkers in the air and setting transformers. In short, digger derricks are hardworking tools used to solve a variety of challenges.

However, given the versatility of a digger derrick, there are specific work practices that need to be followed, such as those for removing and setting poles. When work practices are not performed correctly, equipment can be damaged. If you’ve ever used a digger derrick boom to rock a pole loose or used the load line to forcibly remove a pole, you should know both practices are prohibited by manufacturers. They are prohibited because doing so can impose unknown loads and forces on the digger derrick that its key components are not designed to withstand.

Among the main components of a digger derrick that can sustain damage due to pole rocking are the pedestal, turntable, boom, cylinders, pole guides, subframe, outriggers and winch. All of these are costly to repair or replace if damaged, plus downtime for repairs can put the equipment out of service for extended periods.

Cut fuel costs, promote safer driving behaviors and improve storm response – these are just a few examples of how fleet telematics that captures and tracks vehicle data can help you run your department more effectively.

But deploying telematics across hundreds or even thousands of fleet assets can be a daunting task if you don’t know what to expect.

UFP spoke with Paul Jefferson, fleet manager at Oklahoma City-based Oklahoma Gas & Electric, who oversees about 2,000 fleet assets, to learn about the utility's experience with telematics.

Jefferson and his team began working with the benchmarking and telematics provider Utilimarc (https://utilimarc.com) in 2015 with a pilot program that included 30 vehicles. To date, the company has installed telematics on about 1,200 vehicles.

What advice does Jefferson have for other utility fleet professionals when it comes to a telematics deployment? Here are five tips.

As you review the current specs for your truck and van fleet, where are your best opportunities for improvement? Could you decrease the size of your fleet vehicles while improving functionality and usability? Could you upgrade your service bodies for enhanced fuel efficiency and more eco-friendly operations? Or, could you add more versatile service tool storage options to boost accessibility and safety for your crews?

Here are eight new developments from truck and van equipment manufacturers that could help you find and maximize opportunities to strengthen your fleet specs and performance.

XL
What’s New: PHEV System for Ford F-250 Pickup
URL: www.xlfleet.com

XL has introduced a new plug-in hybrid electric vehicle (PHEV) system for the Ford F-250 pickup truck. This product expands the company’s PHEV line that also includes the PHEV Ford F-150, which the company began shipping in 2018 to utilities such as CPS Energy, Tacoma Public Utilities and City of Palo Alto.

The PHEV F-250 includes a driveshaft-mounted electric motor powered by a lithium-ion battery pack that can be charged using standard Level 2 and Level 1 plugs. The system also features regenerative braking, enabling the vehicle to store energy while stopping and transfer that energy back into the drivetrain to assist the vehicle during acceleration.

If you’re rolling out a new fleet safety initiative, you can expect some pushback from crews in the field or technicians in the shop. That’s a given because people tend to resist change.

But what if you could improve the odds that your message will get past that resistance and be more memorable and impactful – that it will actually change behavior?

You can … by telling stories.

Think about it. Even if your organization equips vehicles with all the latest safety systems and provides extensive driver training, you can’t be with operators every day, 24/7, to make sure that they remember to follow through on company policies. But a good story will stick with those employees, reminding them of lessons learned, long after it has been told.

So, what makes storytelling a powerful leadership tool to increase your influence? Why do stories work? Here are three reasons.

Knowing bucket capacity and understanding how to read a jib load chart are two critical elements of aerial device operation. While both tasks are fairly straightforward, it is crucial to stay within the allowable capacity of the unit. The platform capacity and material-handling capacity provided by the manufacturer are not recommendations – they are absolute maximum capacities that ensure the machine is not overloaded. Overloading equipment can result in overturning or boom failure. Equipment damage also may occur, resulting in costly repairs and a shortened usable life for the aerial device.

A fully equipped lineworker with PPE plus tools and materials for typical line maintenance can quickly add up to 700 pounds or more for distribution work, and upward of 1,000 pounds for transmission work. Bucket capacity is identified on the ID plate and inside of the basket on most aerial devices. In addition, be aware of dual-rated buckets with different capacities based on configuration and use as a material handler; these types of buckets are available from some manufacturers. Before climbing in, lineworkers should verify that their weight – in addition to the platform liner, if used, and all of their tools and equipment – doesn’t exceed the bucket’s capacity.

“Don’t forget to account for boots, harness, tools and any components you may add to the bucket once you are elevated,” said Kyle Wiesner, aerial products engineering manager for Terex Utilities. “Tools such as phase lifters, crimpers, hydraulic drills or chain saws all add up. Weight of personal clothing can change with the weather, so don’t forget to recalculate come winter. If a component is in the bucket while work is being performed, that weight needs to be factored in as well.”

Lighting via the use of light-emitting diodes – more commonly known as LEDs – has been around for over five decades. But only in recent years has the technology surged in popularity, especially among utility fleets.

According to the U.S. Department of Energy, LEDs use 75 percent less energy and last 25 times longer than conventional incandescent lighting. That’s a big difference in terms of energy consumption and longevity. But historically, LEDs have been too expensive for fleets to justify making the switch.

That is, until the past five years or so, as the price gap has narrowed significantly, presenting a more compelling business case for fleets to convert to LEDs.

Getting Started
Take PPL Electric Utilities based in Allentown, Pennsylvania, for example. The fleet department began to expand its use of LEDs in 2014 for safety reasons.

“Our initial push was the safety factor of the brightness of the LEDs for better visibility when working at night,” said John Adkisson, transportation manager at PPL. “And the prices were starting to come down at that time, making LEDs more prevalent. So, we decided to give it a shot and see how it goes. So far, the change to LEDs has been well-received by the operators and the crews.”

Whether the job is to dig trenches to lay underground power lines, to drill holes to set poles, or to dig in tight spaces, such as next to buildings or in residential backyards, the objective remains the same: to enable crews to get the most work done in the least amount of time, with the least amount of effort, in the safest way possible.

That's the goal that has driven the design of new products and upgrades released by heavy-equipment manufacturers in recent months.

So, what’s new in digging machines for 2018? How can they help utility companies and contractors improve worker productivity and safety? Here are six new developments to consider.

CASE Construction Equipment
What’s New: TV370 compact track loader
Website: www.casece.com

CASE Construction Equipment introduced the TV370 compact track loader (CTL) that offers utility contractors a smaller 74-horsepower option in a large-frame vertical CTL with a 3,700-pound operating capacity for earthmoving, load and lift applications, and heavy attachments.

What does a litigator want to know after a commercial vehicle crash?

Here’s how Jeff Burns, an attorney with the Kansas City, Missouri-based law firm Dollar, Burns & Becker LC, put it in his presentation to fleet managers at the NTEA Work Truck Show in March: “How did the company try to prevent this crash?”

After all, the plaintiff’s attorney is looking for a defendant that offers the highest potential settlement award – and a company is a much more lucrative target than the individual driver who may be at fault in an incident.

One of the things Burns said that companies could do to demonstrate a commitment to preventing incidents is to deploy vehicle tracking technology, like telematics, and make sure it's being used in ways that support safer driving and equipment operation practices throughout the organization.

So, how can utility fleet leaders use telematics to drive greater safety – and reduce risk exposure for their employers?

As you evaluate the specs for your truck and van fleet this year, where do you see the best opportunities for improvement?

Could you take weight out of a truck to reduce fuel costs or increase legal payload?

Could you upgrade equipment so that crews could get more work done in less time with improved safety?

Or, could you electrify certain vehicles to cut both fuel consumption and your fleet’s carbon footprint?

Here are six new developments from truck and van equipment manufacturers that could help you uncover and capitalize on opportunities to improve your fleet specs and performance.

XL Hybrids
What’s New: XLP plug-in hybrid-electric upfit for F-150 SuperCrew; CARB approval
URL: www.xlhybrids.com

XL Hybrids Inc. recently announced that its XLP plug-in hybrid-electric system is now available for the Ford F-150 SuperCrew. The company also announced its newest approval from the California Air Resources Board (CARB), which gives California-based organizations assurance that XL-equipped fleets will meet the Golden State's rigorous testing and restrictions for carbon emissions.

Highly effective fleet professionals are also great leaders. That’s because the job of fleet manager is about more than managing assets; you also have to work through people to get things done.

And that was one of the key themes discussed at Utility Fleet Conference 2017, an intensive three-day fleet education and networking event held October 2-4, produced by Utility Fleet Professional magazine and co-located with the International Construction and Utility Equipment Exposition in Louisville, Ky.

If you missed the conference, here are four leadership lessons that were shared over the course of the event that can help you become a more influential and effective fleet leader.

1. Avoid generational stereotypes.
In today’s utility fleet work environment, there could be as many as five generations represented – with ages ranging from 18 to 80 – each bringing a substantially different perspective toward their work and life. And this dynamic is likely causing a degree of generational tension and conflict on your team. So, how can you more effectively manage employees across multiple generations to create a positive, highly productive work environment?

The starting point is to resist the urge to see employees through the lens of generational stereotypes, said Jim Finkelstein, author of the book "Fuse: Making Sense of the New Cogenerational Workplace," in his keynote address that kicked off the conference.

U.S. roads are becoming increasingly dangerous, despite a great number of vehicles having some of the most advanced safety technology available. According to the National Highway Traffic Safety Administration (www.nhtsa.gov), more than 37,000 fatal traffic accidents occurred in 2016, rising 14 percent since 2014. And while accident rates were in decline throughout the past 10 years, they are now nearly identical to 2007’s numbers; that year also saw more than 37,000 fatal accidents.

So, what are some of the underlying causes of the rise in fatal accidents? And what can utility fleets do to promote driver safety and effect positive change in our industry?  

The simple truth is it’s not easy to pinpoint what is causing all of these accidents; however, it’s no secret that road rage and distracted driving are two of the greatest challenges today’s drivers must contend with.

Road Rage and Distracted Driving
In a study released by the AAA Foundation for Traffic Safety (www.aaafoundation.org) in July 2016, nearly 80 percent of drivers admitted to engaging in aggressive driving techniques, such as tailgating, blocking a vehicle or cutting off another driver. In a separate survey completed by EverQuote (www.everquote.com), 96 percent of drivers rated themselves as safe motorists, but 61 percent of those surveyed then admitted to using their phone behind the wheel in the last month.

In just a few weeks, thousands of field operators and fleet managers will visit the International Construction and Utility Equipment Exposition (www.icuee.com) in Louisville, Ky., with one thing on their minds: finding cost-effective equipment solutions that will make their crews more productive and enhance their emphasis on safe operation. Held every other year, ICUEE – The Demo Expo is perhaps the biggest equipment show for the electric utility industry.

After 30 years of working for an investor-owned utility, I’ve sat through my share of meetings with executives seeking to identify business plans and core values. But never did those efforts adequately convey the central concern of most fleet managers as this prayer a veteran mechanic once said before a monthly safety meeting: “Lord, don’t let us miss something that could cause someone to get hurt.”

Those simple words capture better than any corporate mission statement the true desire of fleet managers. Properly trained personnel and properly maintained equipment contribute to safe and productive work performance. Every person in an operation’s chain plays a critical role in achieving that goal. From stocking the right equipment, to thorough inspections and maintenance, to selecting the right equipment for your fleet, each is equally important.

ICUEE is an equipment show. More than 900 exhibitors will be there. When I’ve attended ICUEE in the past, my focus was becoming familiar with the latest technology and building relationships with peers, service providers and manufacturers. There’s much to compare. Often, I discovered that the lowest-cost option was not always the best option.

Aerial devices are among the most important pieces of equipment in a utility company’s fleet. They are another tool in the utility’s toolbox and – like any other tool – must be properly used and maintained.

While it's the responsibility of the employer to ensure that each individual operator is correctly trained and qualified to operate an aerial device, it takes the whole crew to contribute to safe and efficient operations. Following are three important steps crews should take before work starts on any project that requires use of an aerial device, plus real-world tips from Garry Christopherson, director of safety and security for Dairyland Power Cooperative in La Crosse, Wis.

Step 1: Conduct a site survey.

• Identify potential hazards, such as buildings, ditches, drop-offs, holes, debris, sewers, overhead obstructions, electrical conductors and underground utilities.
• Evaluate the ground conditions. The ground must be firm enough to bear the pressure produced by the bucket truck – including the maximum platform and jib loads – during operation. You may need to use pads under the outriggers to distribute the weight over a greater surface area. If your bucket truck does not have outriggers, or if it is equipped with only one set, make sure all the tires and axle suspension springs are equally loaded. If the ground is slippery, snowy or icy, consider how to prevent the vehicle from sliding.
• Consider the terrain. If the vehicle must be parked on a slope, keep the boom on the uphill side, chock the wheels and work off the rear of the truck. Per ANSI A92.2, bucket trucks are stability-tested on firm, flat surfaces up to a 5-degree slope. Never work on a slope greater than what is allowed by the manufacturer. Use your bucket truck’s chassis level indicator to make sure the truck is always set within the manufacturer’s operational limits. Most aerial truck manufacturers, including Terex, equip their vehicles with an inclinometer that is used to determine if the truck is set up within the allowable limits. Follow the instructions for your vehicle, and recognize that some trucks must be leveled before raising the booms.

When you need to dig trenches to lay underground gas lines, or drill holes for setting transmission poles, or be able to dig in tight spaces, the objective is the same: to have crews get the most work done in the least amount of time, with the least amount of effort and cost. 

That’s the goal that has driven the development of several new products and upgrades released by top heavy-equipment manufacturers in the past few months. 

So, what new digging machines and tools have recently come to market? How can they equip utility companies and contractors to boost productivity and profit? Here are seven new developments to keep your eye on. 

CASE Construction Equipment
What’s New: Six New Mini Excavator Models
Website: www.casece.com

This spring, CASE Construction Equipment introduced six new mini excavator models: the CX17C, CX26C, CX33C, CX37C, CX57C and CX60C. Offered in zero tail-swing, short-radius or conventional configurations, C Series mini excavators feature an adjustable boom with the ability to offset left or right to work closer to buildings and obstacles. An auto-shift travel system offers greater ease and efficiency when operating the machine on varying terrain. 

All C Series mini excavators are built with an auxiliary hydraulic system that features standard proportional controls, shut-off valve and easy-to-select joystick control patterns to equip operators to get more done in less time. A spacious and comfortable operator environment – with ergonomic controls, adjustable seating and line-of-sight digital displays – helps minimize operator fatigue. 

A lot has happened in the fleet telematics market the past year that could impact utility fleet operations. Major telecom firms have expanded their footprint in the fleet sector with Verizon’s acquisitions of Telogis and Fleetmatics, while AT&T has established key partnerships to provide branded telematics services such as AT&T Fleet Complete and AT&T Fleet Manager. And more and more telematics providers have inked deals with automakers in recent months.

So, what’s driving these trends? And how might they shape the future of telematics and connected fleets?

UFP spoke with experts from C.J. Driscoll & Associates, GPS Insight, Telogis and Element Fleet Management to get their market outlook.

Telecom Expansion
Why are major telecom firms expanding into the fleet telematics industry? Will this trend continue?

“With landline subscriber bases shrinking and the mobile phone market saturated with declining marginal value, the connected vehicle offers a new market opportunity that allows the telecom companies to capitalize on the need for the vehicle to communicate to the OEM, driver, surrounding infrastructure and other third-party services through cellular networks,” said Kimberly Clark, telematics product leader for Element Fleet Management (www.elementfleet.com). “It also allows them to expand and sell additional products, including in-car applications and infotainment solutions, as this technology becomes mainstream within new vehicles.”

Clark said that telecom expansion into the fleet market will continue for the foreseeable future and “benefit utility fleets through new innovation possibilities, increased pressure on direct OEM connectivity solutions and lower communication costs as part of their service offering over time.”

Some of the industry’s leading truck body manufacturers are developing new products that equip your crews to get more work done, with less strain and greater safety. They’re incorporating more advanced lightweight materials in their product designs so you can reduce fuel costs or increase a truck’s legal payload without bumping up to a larger vehicle. And they’re offering more electrified options so you can cut engine idle – and your fleet’s carbon footprint.

Who are these body companies and what are some of the products and design enhancements they’ve recently brought to market to help you achieve your business objectives? Here are five new developments to watch.

Terex
What’s New: HyPower IM
Website: www.terex.com/utilities/

Introduced last fall, the HyPower IM is a plug-in electric power takeoff (ePTO) efficiency system that manages the chassis engine for the greater horsepower required to operate the boom. It does this by automatically switching from plug-in battery-stored power when the truck is idling to engine-supplied power when hydraulic controls are engaged.

“Throughout an eight-hour workday, on a typical trouble truck, the aerial’s hydraulic controls are engaged about one hour total run time. By allowing the hydraulic system to switch to engine power during those brief intervals, HyPower IM is still able to provide emissions efficiencies plus optimum hydraulic control function,” said Tyler Henderson, product development manager with Terex. “The transition is seamless. Operators will experience no lag time in hydraulic responsiveness.”