Terex Technical Service and Support Tools
In 2019, Terex Utilities released or updated more than 50 Tech Tips and service presentations. Some Tech Tips are applicable to specific Terex digger derricks, aerial devices or auger drills, while others address frequently asked questions or common challenges faced by customers. Following are descriptions of just a few of the topics Terex Utilities covered in 2019.
The Hi-Ranger TM Series is a heavy-duty transmission aerial device used by line crews, offering working heights to 125 feet, basket capacities of up to 800 pounds and material-handling capacities of 1,500 pounds. Three of the new Tech Tips released in 2019 provide practical troubleshooting assistance in addition to manuals. Tech Tip #57 explains how to use the manual letdown system; Tech Tip #82 provides guidance on how to set zero on the TM Leveling Controller; and Tech Tip #77 assists in evaluating the cause of top controls not working.
Load Alert, Terex Utilities’ aerial device technology for monitoring jib and platform capacity and boom position, was updated in 2019 with new screen notifications for the operator. Two Tech Tips – #118 and #119 – explain what to do if sensor communication is lost or inaccurate.
Terex’s evolving chassis controller system interfaces between Terex equipment and the OEM chassis computer system for DC pump control, throttle control and remote stop/start. If service personnel need help with programming or want to refer to an easy cheat sheet of fault codes, Tech Tips #78 and #81 are useful.
These and other technical support documents are available online at the Technical Support tab at www.terex.com/utilities, or users can sign up to receive email notifications at www.terex.com/utilities/en/links/preferences. www.terex.com/utilities