Each issue, we ask a fleet professional to share three keys to fleet success.
This issue’s Final 3 participant is Michael Donahue, manager of transportation and construction equipment at Omaha Public Power District, an electric utility headquartered in Omaha, Neb., with over 1,300 assets in its fleet.
#1. Master one aspect of fleet at a time.
“There are many aspects to learn about operating a fleet – learning how to write specs, learning about your customers’ needs, learning what vehicles are out there and available, and everything else that has to do with fleet. If you try to bite off everything at once, you’ll feel overwhelmed. Instead, I think it's important just to jump in and take one bite at a time, learning about one aspect until you understand it. Then expand your knowledge from there.”
#2. Invest time to study your customers.
“Get to know your customers. Go to their work areas and watch them work. Ask them questions about what they're doing, how they're getting the job done and what equipment ideas they might have. Ask them for feedback on what they think could help them get things done more efficiently. And observe the equipment and operators in action. The more you know about your customers, the more effectively you can serve them.”
#3. Get involved in industry organizations, forums and events.
“Attend fleet conferences. I think they're very valuable for networking and learning about issues and trends that could have the biggest impact on your operation. Attending industry events can help you connect with experienced fleet managers who can answer your questions and offer real-world advice.”