UFP Magazine

What does a litigator want to know after a commercial vehicle crash?

Here’s how Jeff Burns, an attorney with the Kansas City, Missouri-based law firm Dollar, Burns & Becker LC, put it in his presentation to fleet managers at the NTEA Work Truck Show in March: “How did the company try to prevent this crash?”

After all, the plaintiff’s attorney is looking for a defendant that offers the highest potential settlement award – and a company is a much more lucrative target than the individual driver who may be at fault in an incident.

One of the things Burns said that companies could do to demonstrate a commitment to preventing incidents is to deploy vehicle tracking technology, like telematics, and make sure it's being used in ways that support safer driving and equipment operation practices throughout the organization.

So, how can utility fleet leaders use telematics to drive greater safety – and reduce risk exposure for their employers?

Telematics data offers the modern utility fleet vast opportunities to gain insight about their operation and take action. But the sheer number of those opportunities can be overwhelming, and deciding what data to study – plus how to make it meaningful – can be a struggle, like attempting to sip water from a firehose.

Beth Daiber, CPA, fleet administration supervisor for Ameren Illinois Company, has found that for her organization, it helps to both track and share data that ties into corporate initiatives. “There are a lot of things that I could supply data on, and analysis that I do behind the scenes,” she said. “I’m trying to make sure that I’m not overwhelmed with all the information that I could collect.”

Ameren focuses its telematics data on idling and speed for its 3,500-unit fleet. The company’s plan from day one was to focus on one or two initiatives first and build from there, Daiber said. Monitoring both idling and speed tie in with corporate initiatives and support the project’s ROI.

Even with such a narrow focus, there can be too much of a good thing, especially when it comes to reporting results to leadership. So, rather than simply track vehicle idling, for instance, Daiber provides reports that show idling as a percentage of operating time. “It seems to be a better reflection of how the assets are being used compared to total hours,” she said.  

Additional charts compare idling hours based on class of the asset. A top 20 list of the most-idled vehicles helps the operations team know where to focus its efforts. According to Daiber, “That has made a big impact.”

A lot has happened in the fleet telematics market the past year that could impact utility fleet operations. Major telecom firms have expanded their footprint in the fleet sector with Verizon’s acquisitions of Telogis and Fleetmatics, while AT&T has established key partnerships to provide branded telematics services such as AT&T Fleet Complete and AT&T Fleet Manager. And more and more telematics providers have inked deals with automakers in recent months.

So, what’s driving these trends? And how might they shape the future of telematics and connected fleets?

UFP spoke with experts from C.J. Driscoll & Associates, GPS Insight, Telogis and Element Fleet Management to get their market outlook.

Telecom Expansion
Why are major telecom firms expanding into the fleet telematics industry? Will this trend continue?

“With landline subscriber bases shrinking and the mobile phone market saturated with declining marginal value, the connected vehicle offers a new market opportunity that allows the telecom companies to capitalize on the need for the vehicle to communicate to the OEM, driver, surrounding infrastructure and other third-party services through cellular networks,” said Kimberly Clark, telematics product leader for Element Fleet Management (www.elementfleet.com). “It also allows them to expand and sell additional products, including in-car applications and infotainment solutions, as this technology becomes mainstream within new vehicles.”

Clark said that telecom expansion into the fleet market will continue for the foreseeable future and “benefit utility fleets through new innovation possibilities, increased pressure on direct OEM connectivity solutions and lower communication costs as part of their service offering over time.”

In 2014, heavy equipment theft cost U.S. companies about $400 million, and only 23 percent of stolen machines were ever recovered, according to a report by the National Equipment Register and National Insurance Crime Bureau.

Beyond a utility fleet’s loss of a machine itself, the fleet manager also has to factor in the costs associated with short-term equipment rentals, project delays and valuable personnel time consumed by dealing with the incident.

So, what can you do to protect your equipment and your organization’s bottom line? Here are three anti-theft technologies to consider.

1. Keyless Ignition System
Equipment manufacturers have traditionally opted for a one-key-fits-all approach that makes it convenient for equipment operators at job sites to operate any one of a number of similar machines without having to carry numerous unique keys. But this approach also makes it much more convenient for thieves, who can easily purchase these keys online (see www.ebay.com/bhp/heavy-equipment-keys as just one example). Then they can go to the nearest job site, find an accessible machine and drive it onto a trailer to haul it away.

How can you make it tougher for thieves? Consider a keyless ignition system.

One example is Start-Smart by Keytroller (www.keytroller.com), which provides a hidden wireless relay installed in the starter circuit that – when the relay is disabled – cuts off power to the starter, preventing a key or even an attempted hot-wire of the machine from being able to start the engine. The operator then uses the Start-Smart programmable keypad ignition to input a valid code or radio-frequency identification card, which enables the wireless relay and provides power to the starter circuit. At that point, the user can press start on the keypad and the engine will fire up.

What’s next for fleet telematics? Utility Fleet Professional talked to a few experts in the field to see where it is trending in the coming years. The conclusions? By 2020, better data analysis, broader connectivity across platforms and devices, and more choices could mean increased safety, improved efficiencies and lower costs up and down a fleet’s hierarchy.

Data Analysis
“The most significant trend we’re seeing is the investment in data analytics,” said Tony Candeloro, vice president of product development for ARI (www.arifleet.com).

Fleets are being swamped with the amount of data their telematics systems are delivering, but fleet managers have to know what data is important and what data is not. “Telematics solutions without data analytics to assist in trending, predicting and engaging with the outcomes will have minimal impact in how a fleet operates,” Candeloro explained. “Aggregating telematics data with vehicle life-cycle data, operational data and historical business data opens up tremendous opportunity to find operational efficiency opportunities.”

In the near future, predictive analytics – i.e., using data to predict what will happen next – will have a significant effect on fleet safety by identifying risks sooner than is currently possible, noted Kimberly Clark, product leader with Element Fleet Management (www.elementfleet.com).

Maintenance schedules based on “the way it’s always been done” are trending downward. Instead, more utility fleets are relying on the operational data they collect from onboard technologies to set maintenance intervals and equipment specs.

That’s the biggest trend today in fleet maintenance, according to Chris Shaffer, partner at Utilimarc (www.utilimarc.com), a Minneapolis-based consulting and benchmarking firm. “[Utility fleets] are using actual engine hours or miles to trigger service.”

That collected operational data also is driving changes in equipment specs with the goal of reducing maintenance costs and improving utilization, Shaffer added.

“There is pressure to rightsize the fleet, and to do that successfully [fleet managers] have to spec the vehicle to improve utilization. They’re trying to be leaner, meaner, and that means they have to better spec the vehicle,” he said.

Sherry Pinion, director of fleet services for Cobb EMC, an electric cooperative in Marietta, Ga., said that was the idea behind some of the changes the fleet made to its specs.

“We’re trying to do a better job designing the vehicle for the job use,” she said.

The benefits of advanced telematics systems are widely known today. They can help fleets deploy resources more efficiently, increase the number of jobs completed each day, reduce costs and more. But even so, having an awareness of these benefits is often not enough to convince fleet managers that an investment in telematics is worthwhile. To discover if a fleet-wide system will truly deliver value, fleet professionals must first take the time to identify their business challenges, set criteria and pilot different systems.

To identify the business problems a telematics system could potentially solve, fleet professionals should study their fleet’s productivity, fuel and labor expenses, safety concerns and quality of customer service. The fact is that a number of utility fleets are unable to answer important questions about these operational areas that make a big impact on a utility’s bottom line. Gaining a better understanding of the primary challenges the fleet faces is the first step toward building a business case for a telematics system implementation.

A growing number of utility fleets are turning to telematics to improve driver behavior, cut fuel consumption, reduce greenhouse gas emissions and uncover numerous cost-saving opportunities throughout their fleet operations.

But it’s not the GPS data itself that makes telematics so useful; it’s how fleet and senior management use that information when managing their people and processes that ultimately determines the business case for the technology.

How can you use telematics to more effectively manage your drivers and their use of your equipment? How do you handle potential pushback from employees who might be wary of “being watched”? How can you integrate telematics with other technology systems to help your organization improve vehicle uptime, emergency dispatch response and overall service to customers?

The fleet team with utility contractor INTREN Inc. has wrestled with questions like these since deploying GPS technology in approximately 700 vehicles over the past five years. And they’ve come up with some innovative solutions and interesting insights that might help other fleets get the most out of their own telematics deployments.

According to the National Safety Council, the average medium-sized truck has a blind spot that extends up to 160 feet behind the vehicle. So you can imagine that for larger utility trucks that sit higher off the ground, with wider bodies, it’s even more difficult for drivers to see pedestrians, other vehicles and property when backing a vehicle.

That’s why a growing number of utility fleets are installing backup cameras on their vehicles: to enhance rear visibility and to reduce incidents – and the expense – of backing crashes.

But a new breed of vehicle camera systems is taking visibility to the next level.

Imagine a backup camera that’s also equipped with a motion sensor that automatically turns on the camera, records footage and alerts the fleet manager in real time when someone is attempting to steal equipment or tools from the truck. What if the video data captured by that same camera could also be combined with GPS telematics data to help exonerate drivers and the company from false claims?

Despite the ubiquity of technology in almost everyone’s world today, drivers may resent the introduction of a GPS or telematics system by company management if they feel the technology is going to be used to spy on them. But explaining that these systems can improve safety, enhance driving skills and even reduce paperwork can go a long way to getting driver buy-in, said several fleet managers and industry executives.

Pacific Gas and Electric already had a fleet management system in place, but the company decided to look to technology as a way of improving driver safety and performance. In particular, they wanted to test telematics systems that fed performance data back to operations. Before doing that, however, fleet representatives first met with the union drivers and explained that the systems were being designed to improve their driving, not to discipline them.

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While independent electric grids power each of the Hawaiian Islands, servicing all of those grids is the responsibility of the Hawaiian Electric Co., which serves 95 percent of the state’s 1.4 million residents. Hawaiian Electric’s subsidiary Hawai‘i Electric Light serves more than 80,000 customers on Hawai‘i Island, the chain’s biggest island at more than 4,000 square miles.

Here’s a pop quiz for you: Driver A is a 17-year-old single male who conservatively drives his car a total of 12 miles a week to and from his high school. Driver B is a 52-year-old married female who aggressively drives her car 500 miles a week to and from her late night/early morning job at a restaurant. Both have perfect safety records and no traffic violations. Who is likely to have the more expensive vehicle insurance premium?

When it comes to onboard vehicle technologies, it is easy to forget how far we’ve come in such a short period of time. We’ve advanced from rudimentary tachographs and not-always-reliable engine control modules to globally connected, high-tech telematics that provide real-time data and automated maintenance solutions.

For the Facilities & Transportation Fleet team at Indianapolis Power & Light Co., the key to productivity and efficiency is not just the programs and technologies that have been put in place. Equally important and absolutely essential, they note, is to ingrain a process of organizational efficiency throughout the culture of the operation.

As utility fleets look for ways to blunt the impact of rising fuel costs on their bottom line, one opportunity for substantial cost savings can be found in training and motivating their drivers to operate their vehicles with more fuel efficiency.

Wiregrass Electric Cooperative Improves Safety and Efficiency with Telogis
Wiregrass Electric Cooperative provides electric services to 24,000 members across six counties in southeast Alabama. Technicians are responsible for keeping the electricity flowing across the region, each one assigned to cover a specific area or zone. Unfortunately, in order to keep track of where the technicians were during the course of the day, the dispatch team had to constantly communicate with them via two-way radio.

For the City of Sacramento, Calif., the recent implementation of vehicle telematics has led to significant reductions in fleet fuel consumption and operating costs. Recently, the municipal fleet equipped more than 400 of its vehicles with electronic fleet management products from Zonar Systems.